At VapeMeet, we want to ensure that every product meets the needs of our customers and will always do our best to work with you when something isn’t right. However, because we deal with a variety of suppliers from around the world and carry a wide range of products, we have adopted a general Return Policy for all of our products.
Products may be returned within 30-days of receiving them, provided they are unused, and sealed in their original manufacturer’s packaging and accompanied by a physical copy of the receipt. These terms apply to purchases made in-store and online. Excludes E-Liquid, drip tips and clearance items, as these products are final sale and cannot be returned/exchanged for any reason.
Herbal Vaporizers cannot be returned for any reason once they have been opened or used. Please contact the manufacturer for any warranty claims. Products that are unused and still sealed in original packaging may be returned within 30 days of purchase, accompanied by original receipt.
If a product is defective or dead on arrival (DOA) it may be returned with the original receipt. We will inspect the product thoroughly and if it is found to indeed be defective, it will be replaced or refunded if unavailable. Products in accordance to the above terms above must be returned within 30 days of receipt. The 30 day period starts immediately for in-store purchases, and when the package is signed for and received if we shipped it to you.
Should your product malfunction, or become defective outside of the 30-Day Warranty period, please contact us via our website or visit us in-store. Our staff are experts on troubleshooting issues and in many cases, can help get your device up and running.
e-Liquid is unable to be returned for any reason. Even though most of our products have tamper-evident caps, these caps are ubiquitous and in theory could be replaced by a customer. We do not mean to imply that we suspect any vaper of nefarious deeds, but rather to show all of our customers that we are dedicated to selling products that we know are direct from the production line, and can say with confidence that they were not tampered with.
If however, you feel as though your e-Liquid is not made to the standards that it should be, please notify us at email@example.com with the order number, e-Liquid in question and batch number (located on the side of the bottle). Our team will review the batch for any discrepancies and follow-up with you with further details/instructions.
In-store items that qualify for a refund, must be returned to the retail location from which they were purchased. Qualified refunds are issued to the payment method from which the purchase was made (except with debit): Debit to Cash, Credit to Credit, Cash to Cash. Exchanges can be made if an item qualifies for a refund, and the difference will be refunded to the customer if a balance remains.
Shipped products to be returned, must be mailed back to the VapeMeet Inc. Head Office for inspection (at the customer’s expense). If the product is found to be defective, a replacement will be sent, or a refund/store credit will be issued if unavailable. If the product is not found to be defective, it will be shipped back (at the customer’s request and expense).
If, during the return process, we find that your device or product has become defective due to user error, neglect or accidental damage such as water or impact, we will be unable to accept the product for return.
In the case you are returning unopened product, any shipping fees already incurred by VapeMeet will be deducted from the return/refund at VapeMeet's discretion.
The mailing address for returns is as follows:
16 Falconer Drive (Unit 14)
Mississauga, ON, L5N 3M1
Online purchases will be refunded to the same payment method from which the initial order was placed, should the purchase qualify for a refund or return based on the criteria noted above.
We are unable to issue refunds to any form of payment other than the original credit card used to make your purchase.
If you purchased using Interac E-Transfer, or Debit Card, you will receive store credit in the form of a discount code as we are unable to issue a refund via Interac E-Transfer, or Debit Card.
If you receive your VapeMeet order, and an item is missing, damaged or incorrect, please notify us as soon as possible at firstname.lastname@example.org. All of our shipments are processed, itemized and double-checked, but although mistakes are very rare, they can happen. We may ask for photos (or I.D. numbers) of incorrect or damaged items before sending you replacements, and in some cases may ask that items be returned, but rest-assured we will always do everything we can to ensure you get what you ordered.
If we are unable to assist you because you are out of warranty and we were not able to troubleshoot the problem for you, VapeMeet still recommends you reach out to the manufacturer directly. In some cases, they will offer a longer extended warranty that was included with the product.