At VapeMeet, we want every purchase to be the right one. This policy outlines exactly what we can and can't do when something isn't right with your order. Please read it carefully before reaching out — most answers are here.
Customer Account Requirement
To be eligible for any return, exchange, warranty claim, or DOA claim, your original purchase must have been made while logged into a registered customer account on vapemeet.ca.
Purchases made as a guest checkout — whether online or in-store without an account on file — are final sale and not eligible for return under any circumstances. Creating an account after the fact does not qualify a previous guest purchase for return eligibility.
Don't have an account yet? Create one here before your next purchase to ensure you are covered. It takes less than a minute and protects your purchase history going forward.
General Return Window
Most products may be returned within 14 days of the delivery date, provided they meet the eligibility requirements below. After 14 days, all sales are considered final unless a manufacturer warranty applies.
To be eligible for a return, items must be:
- Unused and in original, unaltered condition
- Sealed in the original manufacturer's packaging
- Accompanied by your order number or proof of purchase
- Submitted with photos or video clearly showing the product condition
Returns that arrive damaged, tampered with, or missing original packaging and components will not be accepted and will be returned to the sender at their expense.
Final Sale Items — No Returns or Exchanges
The following products are final sale under all circumstances and cannot be returned, exchanged, or refunded for any reason:
- E-liquid and salt nicotine juice — all bottles, once purchased
- Disposable vapes — all brands and models (see DOA exception below)
- Replacement coils and pods
- Drip tips and mouthpieces
- Batteries and chargers (unless DOA — see below)
- Clearance and sale items
- Any opened or used product
We maintain this policy to protect all of our customers. Because tamper-evident packaging can be replaced, we cannot verify the integrity of any opened consumable product. This is non-negotiable.
Dead on Arrival (DOA) & Defective Products
If a product is defective or dead on arrival, please contact us within 48 hours of delivery. DOA claims submitted after 48 hours may not be eligible for replacement.
To submit a DOA or defective claim, you must:
- Be logged into your customer account
- Provide your order number
- Submit clear photos or video demonstrating the defect or issue
- Return the item in its original packaging (where applicable)
Upon receipt and inspection, if the product is confirmed defective, we will offer a replacement of the same product or, if unavailable, a store credit of equal value. Cash or card refunds for DOA items are issued at our discretion.
Products showing signs of physical damage, user error, water damage, or improper use are not eligible for DOA or defective claims and will be returned to the sender.
Hardware Warranty
Vape hardware (mods, pod systems, open pod devices, tanks) purchased from VapeMeet carries a 30-day warranty from the date of purchase against manufacturer defects.
The warranty does not cover:
- Physical damage from drops, impacts, or misuse
- Water or liquid damage
- Cosmetic damage (scratches, scuffs)
- Wear and tear from normal use
- Damage resulting from use of incompatible e-liquids, coils, or accessories
Warranty claims must be submitted through your customer account with supporting photos or video. Approved warranty claims will be replaced with the same model or equivalent value store credit if the item is no longer available.
Online Order Returns — Process & Shipping
For online orders that qualify for return:
- Log into your customer account at vapemeet.ca
- Submit a return request with your order number, reason for return, and supporting photos
- Wait for written approval before shipping anything back — unapproved returns will be refused
- Ship the item back to us at the address below using a trackable shipping method at your expense
- Once received and inspected, your refund or store credit will be processed within 5–7 business days
Return Address:
VapeMeet Inc. — Return Department
239 Queen St E #12, Brampton, ON L6W 2B6
Customers are responsible for all return shipping costs. Original shipping fees are non-refundable. If your order qualified for free shipping, our actual shipping cost will be deducted from your refund or credit.
A 10% restocking fee applies to all approved returns of unopened hardware. This fee will be deducted from your refund or store credit.
In-Store Returns
In-store returns must be processed at the same VapeMeet location where the original purchase was made. We are unable to process returns at a different location.
To process an in-store return, your purchase must be on file under a registered VapeMeet customer account. Our staff will look up your account in our system at the time of your visit — no account on file means no return, no exceptions. Purchases made without an account are final sale.
All in-store returns are subject to the same eligibility requirements as online returns — the product must be unused, in original sealed manufacturer packaging, and within the 14-day return window. Returns are processed at the time of visit, subject to manager approval.
Please do not bring back a product expecting a return without first confirming it meets all the criteria in this policy. Our staff are not able to override these requirements.
Refund Methods
- Credit card purchases — refunded to the original card used
- Debit card purchases — refunded as store credit (we are unable to process refunds to debit cards)
- Cash purchases (in-store) — refunded in cash
- E-Transfer purchases — refunded as store credit (we are unable to send outgoing e-transfers)
Refunds are processed within 5–7 business days of receiving and approving your return. Processing times on your bank or card provider's end may add additional time before the funds appear in your account.
Missing, Damaged, or Incorrect Orders
If your order arrives with a missing item, incorrect product, or visible shipping damage, please contact us at info@thevapestore.ca within 48 hours of delivery with your order number and photos. We will make it right as quickly as possible.
What We Cannot Accept
To be clear, the following situations are not eligible for a return or refund under any circumstances:
- You changed your mind or no longer want the product
- You purchased the wrong flavour, nicotine strength, or product
- The product has been opened, used, or the seal has been broken
- The return window has passed
- The original purchase was made as a guest checkout or without a registered customer account
- No customer account or proof of purchase can be provided
- The product is a final sale item as listed above
Questions?
If you have a question about your order or this policy, please contact us at info@thevapestore.ca or visit any of our Ontario locations in Brampton, Milton, Mississauga, Niagara Falls, and Oakville. Our team is happy to help.
VapeMeet reserves the right to update or amend this return policy at any time. The most current version will always be available on our website. By completing a purchase with VapeMeet, you agree to the terms of this policy.